Our management team guarantees productivity, accountability, and efficiency by utilizing tools such as screenshots, time tracking, and project management workflows. These measures ensure that virtual assistants effectively complete your business tasks and projects on time. Comprehensive daily and weekly reports are provided to keep you fully informed and ensure transparency. Vitalis outsourcing will help train your virtual assistants so the can be productive and grow in their roles with your company.
A detailed summary of team attendance, activity levels, and total hours logged from the previous week, prepared every Monday.
A performance overview of key metrics like calls made, emails sent, cases worked, and appointments set, showing team trends and progress over the previous week.
Top four training topics identified by the Operations Manager/Trainer (OMT) based on team needs, with materials and assessments prepared for weekly 1-hour sessions.
Critical issues flagged by the OMT, including attendance, behavior, or KPI concerns, with detailed observations and reasons for management review.
Performance rankings of Virtual Assistants (VAs) based on attendance, activity, hours logged, training participation, and KPIs, highlighting top performers and improvement areas.
Vitalis outsourcing will have 1 hour training per week in a group setting with different topics every week . With over 12 years experience in the real estate, insurance and home services markets Vitalis outsourcing has compiled useful and practical best practices guides for these markets.
Tools, tips and techniques such as engaging FSBOs and expireds, circle prospecting, SOI , scripts, and objections. Best practices for lead generation such as cold outreach , social media, content creation, and more.
A Lead generation for Medicare ( T-65’s), P&C, U-65 health, final expense, ACA and more We have compiled extensive scripts with typical objections in train your VA’s on best practices. Social media management, content, creation, and CRM management, as well as Phone etiquette and more.
CRM management, phone etiquette, social media management and content, creation with help in tools, tips and techniques as well as best practices for your VA to be assets in your company.
