Sarah, a property manager overseeing 85 rental units, was drowning in daily tasks. Tenant emails, maintenance requests, vendor coordination, and lease renewals were consuming her entire week. She barely had time to focus on acquiring new landlords or improving tenant satisfaction. After hiring a Property Management VA from Vitalis Outsourcing, everything changed. Within 60 days, Sarah reduced her admin workload by 40%, cut response times in half, and onboarded three new property owners—adding over $6,000 in monthly management fees.
Sarah had been in property management for nearly a decade, but the workload kept stacking up.
Her biggest challenges were:
• An overflowing inbox with tenant questions
• Maintenance requests taking too long to process
• Losing track of renewal dates and follow-ups
• No time to grow the business or market her services
Vitalis Outsourcing paired her with a trained Property Management VA who took over her communication flow, maintenance coordination, calendar tracking, and owner reporting. With systems finally in place, Sarah could focus on growth instead of firefighting.
Sarah’s VA built a structured workflow for communication, handled maintenance tracking, managed owner reports, and organized her renewal calendar. Within just two months, her business felt stable, predictable, and finally ready to scale.
Sarah plans to grow from 85 to 150 units in the next 12 months. With her VA managing the day-to-day workload, she’s confident she can expand her portfolio, take on larger landlords, and eventually bring on additional VAs as her business grows.
