Shopify & Shopify Plus
Creating product listings, setting up collections, managing discounts, updating inventory, and fulfilling orders.
Industry Hub · Ecommerce Support Outsourcing
Vitalis Outsourcing pairs growing online brands and Shopify merchants with trained Virtual Assistants to handle catalog management, customer service inquiries, order tracking, review requests, and marketplace administration—keeping your store running smoothly 24/7.
Adding product listings, updating variants, tags, and syncing stock levels.
Responding to live chat, email, and direct messages regarding order status.
Facilitating exchanges, processing refunds, and resolving shipping delays.
Moderating product reviews, requesting UGC, and tracking weekly sales metrics.
Store Management
Ecommerce founders and brand managers spend countless hours manually uploading product data, answering repetitive "Where is my order?" (WISMO) tickets, resolving return requests, and maintaining cross-channel inventory.
A dedicated Ecommerce Virtual Assistant acts as an extension of your operations team—taking over routine store management and customer support so you can focus on product development, advertising, and strategic growth.
Platform & Tooling Proficiency
Creating product listings, setting up collections, managing discounts, updating inventory, and fulfilling orders.
Handling omnichannel customer support tickets, setting up macros, and tracking response time SLA compliance.
Drafting basic email newsletter layouts, segmenting subscriber lists, and managing SMS customer inquiries.
Reviewing return authorizations, verifying return policies, issuing return labels, and logging restocking details.
Monitoring seller account health, managing product catalog uploads, and addressing buyer-seller messages.
Moderating incoming customer reviews, organizing photo/video UGC, and responding to buyer feedback.
Workforce Optimization
Offloading back-office tasks keeps your store agile during high-traffic promotional periods and sales events.
Delegate day-to-day administrative tasks to trained support specialists.
Relying on store owners for routine support slows brand growth.
Core Services
Outsource time-consuming store tasks to keep your customer satisfaction scores high.
Adding new SKUs, uploading high-res imagery, setting metafields, and writing optimized titles and tags.
Answering live chats, emails, and social media comments regarding product inquiries and order status.
Updating order statuses, coordinating with 3PL providers, and resolving lost package claims.
Authorizing return requests based on brand policies, issuing store credits, and logging restocking status.
Approving product reviews, responding to customer feedback, and curating photos for store landing pages.
Compiling weekly reports on top-selling SKUs, refund rates, inventory levels, and customer ticket volume.
Frequently asked questions
Learn how Virtual Assistants streamline store management safely and efficiently.
Our VAs specialize in Shopify, Shopify Plus, WooCommerce, BigCommerce, and Amazon Seller Central, as well as helpdesk tools like Gorgias and Zendesk.
VAs follow brand-approved macros, FAQs, and response guidelines to reply to emails, live chats, and social DMs regarding WISMO, returns, and product questions.
Yes. VAs can bulk-upload product CSVs, update stock levels, edit tags, manage collections, and update product pricing as instructed.
We use secure access delegators like Shopify Staff Permissions, 1Password, and role-based helpdesk logins to ensure VAs only access necessary functional areas.
Following an initial discovery call to map out your software stack and workflows, a VA can usually be onboarded and active within 5 to 7 business days.
Yes. Our virtual assistants help prepare product listings, set up promo codes, clear customer support queues, and manage surge ticket volumes during peak sales periods.
Streamline product uploads, customer tickets, and order fulfillment with managed virtual assistant support.