How Michael Finally Fixed His Backlog of Disability Claims With a Vitalis Disability Attorney VA
Vitalis Outsourcing > case > How Michael Finally Fixed His Backlog of Disability Claims With a Vitalis Disability Attorney VA
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Case Studies
How Michael Finally Fixed His Backlog of Disability Claims With a Vitalis Disability Attorney VA
Summary
Michael, a disability attorney with a growing client base, was drowning in case prep, medical record requests, follow-ups, and paperwork. His intake kept increasing, but his ability to process cases stayed the same—which meant delays, missed follow-ups, and frustrated clients.
After hiring a trained Disability Attorney VA from Vitalis Outsourcing, Michael finally cleared his backlog, organized his caseload, and improved client communication. Within 45 days, his VA helped him close 9 pending cases and increased overall case movement by 40%.
Overview
Michael had been practicing disability law for years, but an uptick in referrals pushed his workflow past its limit.
He struggled with:
• Endless medical record requests
• Slow client follow-up times
• Disorganized case updates and missing documents
• Too many tasks and not enough hours to complete them
Vitalis Outsourcing paired him with a Disability Attorney VA fully trained in SSA processes, follow-up structures, and documentation. His VA handled communication, scheduling, records, and case updates, giving Michael time to focus on hearings and strategy.
Results
By the Numbers:
40% increase in overall case movement
9 pending cases closed within 45 days
85% faster turnaround for medical record requests
30+ hours saved per week
What It Meant for the Business:
No More Backlogs – Cases finally moved forward consistently.
Happier Clients – Faster, more reliable communication improved client satisfaction.
Stronger Case Prep – With organized files and timely records, hearings were smoother and less stressful.
More Time for Hearings – Michael could focus on winning cases instead of chasing paperwork.
Key Takeaways
Administrative Bottlenecks Slow Legal Wins – A VA helped remove the delays that were hurting case outcomes.
Client Communication Is Everything – Faster, structured follow-ups kept clients calm and informed.
Organization = Better Results – With updated files and timely records, case strategy improved overnight.
Before Vitalis VAs
Challenges:
Backlog of cases piling up
Slow record retrieval
Disorganized file updates
Inconsistent client communication
Goals:
Clear backlog and speed up case progress
Improve client experience
Free up time for hearings and strategy
Build a structured workflow
After Vitalis VAs
Michael’s VA took over follow-ups, document requests, case updates, scheduling, and ongoing client communication—transforming a scattered workflow into an efficient, predictable system.
Future Plans
Michael now plans to expand his caseload without risking burnout. He’s preparing to take on 20–25 more clients this year, supported by the same VA who helped stabilize his operations.
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