01 Case Studies

How Michael Finally Fixed His Backlog of Disability Claims With a Vitalis Disability Attorney VA

Summary

Michael, a disability attorney with a growing client base, was drowning in case prep, medical record requests, follow-ups, and paperwork. His intake kept increasing, but his ability to process cases stayed the same—which meant delays, missed follow-ups, and frustrated clients. After hiring a trained Disability Attorney VA from Vitalis Outsourcing, Michael finally cleared his backlog, organized his caseload, and improved client communication. Within 45 days, his VA helped him close 9 pending cases and increased overall case movement by 40%.

Overview

Michael had been practicing disability law for years, but an uptick in referrals pushed his workflow past its limit.

He struggled with:
• Endless medical record requests
• Slow client follow-up times
• Disorganized case updates and missing documents
• Too many tasks and not enough hours to complete them

Vitalis Outsourcing paired him with a Disability Attorney VA fully trained in SSA processes, follow-up structures, and documentation. His VA handled communication, scheduling, records, and case updates, giving Michael time to focus on hearings and strategy.

Results

By the Numbers:

What It Meant for the Business:
Key Takeaways
Before Vitalis VAs

Challenges:

Goals:

After Vitalis VAs

Michael’s VA took over follow-ups, document requests, case updates, scheduling, and ongoing client communication—transforming a scattered workflow into an efficient, predictable system.

Future Plans

Michael now plans to expand his caseload without risking burnout. He’s preparing to take on 20–25 more clients this year, supported by the same VA who helped stabilize his operations.

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